Case Study: Expressway Transport achieves faster shipment processing and a six-month ROI with DocuWare

Expressway Transport - Customer Case Study

Expressway Transport, a privately held general-commodities carrier in Northern California handling nearly 12,000 shipments a year, was burdened by a paper-based dispatch-to-invoice workflow. Faxes and emails were printed, stamped and filed; billing staff spent hours each day on filing and searching physical files; and slow interdepartmental communication and missing documents delayed processing and customer service.

By implementing DocuWare with OCR, barcode autoindexing, electronic baskets and Varipro integration, the company created a central, searchable electronic repository with automated routing and remote access. The solution eliminated 40+ hours/month of manual filing, removed eight file cabinets, sped up shipment processing, improved customer service, produced about a six-month ROI, and was extended to payables, HR and maintenance records.

Expressway Transport

Frank Sousa

President