Case Study: Elektro Noehmer achieves scalable, paperless contract management for rapid Internet expansion with DocuWare

Elektro Noehmer - Customer Case Study

Elektro Noehmer, an Austrian cable operator and internet provider, faced explosive growth—employees rose from 28 to 86 and weekly contracts jumped from about 10 to ~100—creating urgent need to replace paper-based workflows with simple, scalable processes so new staff could be onboarded quickly and operations remain efficient.

They implemented DocuWare (cloud) integrated with BMD, OPENService and MDS Enterprise to digitize roughly 4,000 legacy contracts (about 50% auto-indexed), capture new contracts via tablet/web forms, and link contracts to provisioning and billing via Doc‑ID. The digital hub made provisioning transparent, sped troubleshooting, supported lead generation from property data, and enabled rapid scaling, faster onboarding and a move toward a paperless, green operation.

Elektro Noehmer

Stefan Koenig

Process Manager