Case Study: EBB Truck Center achieves two‑thirds reduction in invoice processing time with DocuWare

EBB Truck Center - Customer Case Study

EBB Truck Center, a German commercial vehicle specialist with three locations, faced slow, error-prone invoice handling due to a decentralized corporate structure—receipts frequently traveled between sites, causing delays and occasional losses. Manual invoice processing was time-consuming and hindered efficiency in accounting.

The company deployed DocuWare and digitized incoming invoices (project live March 2018), integrating the DMS with ADDISON and FILAKS.PLUS and building automated workflows with up to 50 branches. About 70 employees now use the system; more than 18,000 documents were archived within nine months. Processing times have been cut to one third, ROI was achieved within a year, and EBB now saves five‑digit annual cash discounts; next steps include digitizing the full sales process and supporting mobile service teams.

EBB Truck Center

Thomas Hayder

IT Manager