Case Study: H & J Martin Ltd. achieves greater transparency and efficiency with DocuWare

Earning Trust via Tradition and Innovation

H&J Martin, a family-run Irish facilities management firm founded in 1839, had grown into a leading European FM provider but was struggling under mountains of paper — roughly 12,000 engineer service reports and 3,000 supplier invoices a month — which caused long search times, process bottlenecks and limited transparency. The company needed a flexible, easy-to-use document management solution that integrated with its CAFM and Mardak ERP systems, supported remote offices and reduced paper and archiving costs.

In 2010 H&J Martin implemented DocuWare (rolled out in six weeks) with modules like Autoindex, Task Manager and Active Import, plus a partner portal that now digitizes about 90% of supplier documents. The central archive (500,000+ documents, 1m+ pages) and automated workflows cut processing times and errors, improved reporting for SLAs, increased customer satisfaction, reduced paper and storage needs, and made document access available to employees, customers and vendors.

H & J Martin Ltd.

James Sterling

Operations Manager Facilities Management