Case Study: Disciplinary Board of the Supreme Court of Pennsylvania achieves auditable, efficient document workflows and faster invoice approvals with DocuWare

Disciplinary Board of the Supreme Court of Pennsylvania - Customer Case Study

The Disciplinary Board of the Supreme Court of Pennsylvania, which regulates roughly 65,000 practicing attorneys and investigates 4,500–5,000 complaints a year through its Office of Disciplinary Counsel (ODC), needed to modernize document handling across six offices. The Board wanted to expand its existing DocuWare archive into a live document-management system that supported version control, employee collaboration, auditable approval workflows for Accounting and ODC, accurate attorney registration tracking, and fast, local vendor support.

Toshiba Business Solutions implemented an expanded DocuWare solution—scanning and one‑click indexing for paper and electronic files, barcode-based invoice capture, and electronic approval workflows integrated with accounting systems—using modules like Autoindex, Barcodes & Forms, and Task Manager. The result was centralized, secure access with role-based controls, faster and auditable invoice approvals, better workload balance and remote collaboration across offices, improved attorney-registration accuracy, and plans to roll the system out to Human Resources.

Disciplinary Board of the Supreme Court of Pennsylvania

Jesse G. Hereda

Finance Director