Case Study: Contract Vehicles Limited (CVL) achieves paperless, faster invoice processing and improved customer service with DocuWare

Contract Vehicles Limited (CVL) - Customer Case Study

Contract Vehicles Limited (CVL), a Leeds-based fleet management provider handling over 12,000 vehicles across Great Britain and Ireland, faced rapid growth that tripled incoming A/P invoices to about 100,000 and produced a surge in operational paperwork. The flood of documents overwhelmed staff and threatened service levels, so CVL sought a secure, web-enabled document management solution that could handle varied document types, enable fast search and processing, and integrate with existing systems.

CVL selected DocuWare and digitized invoices (via Outlook import and batch scanning) with automatic classification, key-data transfer to their commercial system, and workflow-based approvals and reminders. An archive of ~80,000 technical and maintenance documents plus a customer web portal improved access, transparency and data security. The result: drastically reduced paper, faster processing cycles, higher productivity and customer satisfaction, and better use of office space.

Contract Vehicles Limited (CVL)

Geoff Swaby

IT-Manager