Case Study: Community Action Agency of St. Louis County (CAASTLC) achieves faster application processing and uninterrupted remote service with DocuWare

Community Action Agency of St. Louis County (CAASTLC) - Customer Case Study

Community Action Agency of St. Louis County (CAASTLC) is a U.S. nonprofit that helps more than 44,000 low-income residents annually with programs like LIHEAP, employment services and food assistance. The agency was overwhelmed by paper: peak LIHEAP periods generated up to 500 applications and about 20,000 paper files, with strict state registration requirements and manual processes that could take 24–48 hours and required costly offsite retrievals.

CAASTLC implemented on‑premises DocuWare to digitize and automate intake and recordkeeping, using barcode separation, scanning and automated workflows. Registration time dropped to under 24 hours, document retrieval became instant (enabling remote work during COVID-19), offsite storage costs were eliminated, and the agency gained a cost-effective solution that staff now recommend to other agencies.

Community Action Agency of St. Louis County (CAASTLC)

Georgie Donahue

Programs Director