Case Study: Carebase achieves automated, error-free weekly reporting and stronger compliance with DocuWare Cloud

Carebase - Customer Case Study

Carebase, a leading operator of 15 retirement and nursing homes in the UK, faced growing inefficiencies from paper-based HR and quality‑assurance processes: staff exchanged, scanned and reprinted documents, struggled with versioning and visibility of missing items, and manually compiled daily kitchen checks into weekly reports. The organization needed a digital, compliant solution to streamline recruitment and quality management across its homes.

Carebase implemented DocuWare Cloud and integrated it with no‑code/low‑code platforms Make and Microsoft Power Automate; within a week core recruitment workflows were digitized, automated reminders and audit‑proof archiving were in place, and daily kitchen-sheet data were extracted and consolidated into an automated weekly Excel report. The result: error‑free, Monday‑morning reporting, large time savings (avoiding extra admin hires), stronger compliance and higher quality of care.

Carebase

Vasan Velayutham

Finance Director