Case Study: Higher State Technology achieves total data control and luxury customer service for Lexus dealerships with DocuWare

Car Dealerships Discover the Key to Luxurious Customer Service

Higher State Technology, a managed IT provider, partnered with two major regional Lexus dealerships in Texas that wanted to eliminate physical file rooms, maintain ownership of their data, and implement an on‑premises document management system compatible with their Reynolds & Reynolds dealer software. The dealerships needed to digitize deal jackets, repair orders, driver license scans and invoices while accommodating legal “wet” signatures and mechanics’ preference for paper in the service bay.

Higher State implemented DocuWare through an authorized partner, using a hybrid workflow that printed and scanned signed sales documents and allowed mechanics to use paper repair orders that were later scanned and auto‑indexed. The result was a single searchable repository accessible from both locations, faster retrieval, reduced errors, redeployed administrative staff, and reclaimed floor space that was converted into a boutique and gourmet waiting area—improving efficiency and elevating customer service.

Higher State Technology

Doug Miller

CEO