Case Study: Moritz of Fort Worth achieves streamlined paperwork, compliance and higher customer satisfaction with DocuWare

Car dealership digitizes processes and consolidates paperwork from four locations to boost customer service levels, meet document retention standards and improve productivity

Moritz of Fort Worth is a privately owned car dealer group with four Fort Worth locations operating Kia, Chevrolet, Chrysler/Jeep and Dodge Ram franchises. Their service department needed to digitize and consolidate paperwork across sites to meet strict manufacturer document‑retention and signature requirements, improve retrieval for warranty audits, and raise customer service and productivity despite high staff turnover.

They implemented DocuWare on‑premises integrated with Reynolds & Reynolds to scan and index repair orders, electronically attach supplemental documents, and automate approvals. The solution eliminated a file room, sped warranty submissions and audits, expanded to the body shop, ensured timely payments to improve cash flow, and noticeably raised customer service and operational efficiency.

Moritz of Fort Worth

Jeff Robinson

Fixed Operations Director