Case Study: Talbot Marketing achieves digitized, streamlined sales order processing and improved customer service with DocuWare

Canadian promotional product company digitizes and streamlines their sales order process and improves customer service through quicker and more accurate order placement

Talbot Marketing, one of Canada’s largest providers of promotional products, corporate apparel and uniforms, struggled with a slow, paper-based sales order process that relied on manila-docket envelopes passed between departments. This manual workflow caused duplicate data entry, delayed order processing and made it difficult for management to track order status and workload.

By implementing DocuWare on-premises, Talbot scans or imports orders into a digital queue, uses Smart Connect to sync ERP data and index invoices, and routes work with electronic stamps and automated workflows. The change eliminated double entry, cut printed documents by 90%, delivered ROI in under a year, sped up order placement and invoicing, and gave managers real-time visibility to reduce bottlenecks and improve customer service.

Talbot Marketing

Ian Nicol

Finance Manager