Case Study: Bulgarian Ministry of Justice achieves nationwide central document access and faster, more transparent workflows with DocuWare

Bulgarian Ministry of Justice - Customer Case Study

The Bulgarian Ministry of Justice deployed DocuWare to unify document management across about 150 courts and 1,000 users after recognizing that separate paper archives made retrieval slow, costly and inefficient. The challenge was to centrally archive varied paper and electronic records, provide nationwide access, streamline processes and integrate with an existing Oracle database.

DocuWare was implemented quickly with central servers, Active Import, Content Folder and an Internet Server; courts scanned legacy files (about 40% completed) and digitize new documents locally. Employees now access a single document pool 24/7, workflows for HR, correspondence and case handling run automatically, and the ministry reports faster, more transparent processes, reduced storage needs, time savings and improved service across the country.

Bulgarian Ministry of Justice

Dimitar Tzvetanov

Managing Director for the Registration Agency