Case Study: 10 Fitness achieves faster membership processing and improved customer service with DocuWare

Building on the already successful DocuWare experience, health and wellness company 10 Fitness introduces more digital innovations, implementing new features and improving its customer service

10 Fitness is a privately owned, affordable gym chain (12 locations in Arkansas and one in Missouri) serving over 57,000 members with 178 employees. After a successful DocuWare rollout for HR—digitizing more than 1,500 employee records—the company faced a new challenge: cumbersome, paper‑based membership change requests that required customers to visit clubs in person, creating inefficient workflows that were hard to track.

10 Fitness implemented DocuWare Cloud forms to replace paper, sending digital forms to members via mobile or email and routing submissions directly to the call center. Staff were quickly trained, workflows became trackable in real time, processing sped up, and the company saved several staff hours while reducing its paper footprint—delivering noticeably better customer service as part of everyday operations.

10 Fitness

Brent Adams

Director of Corporate Benefits