Case Study: Bromwall Ltd. achieves faster workflows and instant, secure document access with DocuWare

Bromwall Ltd. - Customer Case Study

Bromwall Ltd. is a fast-growing specialty insurance broker in Hertfordshire that expanded to 15 employees and handled over 2,000 documents monthly across policies, claims, emails and images. Rapid growth created a paperwork bottleneck—files were paper-based, hard to find and time-consuming to manage—so Bromwall needed an easy-to-use ECM that could integrate with Act! and PaperPort, speed retrieval, reduce staff costs and support remote/mobile access.

Bromwall implemented DocuWare with minimal downtime and eLearning-based training, creating a central, online repository fed by scanners and automated email/fax import; ten shared licences provide wide staff access and controlled edit rights. The new workflows and integrations enabled instant search by company or claim, faster processing, fewer discrepancies, secure backups and mobile uploads—reducing overhead, improving customer service and delivering a rapid return on investment that staff now rely on daily.

Bromwall Ltd.

Roy Walton

Director