Case Study: B&M Retail achieves rapid onboarding—new hires processed within hours with DocuWare

B&M Retail - Customer Case Study

B&M Retail, a fast‑growing UK chain with over 600 stores and about 28,000 employees, was overwhelmed by paper‑based onboarding: new hires completed forms in branches that were then sent to head office for manual data entry, creating delays of up to two weeks. HR needed a simple, legally compliant solution to speed approvals, improve transparency and handle peak hiring volumes.

B&M deployed an on‑premises DocuWare DMS with automated workflows—scanned documents and tablet web forms feed a centralized file cabinet and trigger real‑time HR notifications—reducing onboarding from weeks to hours (meeting a 48‑hour target) and allowing hundreds of hires per week, while providing secure audit trails; the company is now extending DocuWare to purchasing, AP and logistics.

B&M Retail

David Grady

IT Director