Case Study: AquaPhoenix Scientific achieves faster document retrieval and strong ROI with DocuWare

AquaPhoenix Scientific - Customer Case Study

AquaPhoenix Scientific, a leading manufacturer of water test kits and reagents, faced challenges managing heavy volumes of custom orders and strict quality-control documentation. Each order generated 3–50 pages of paperwork, was entered into multiple systems, and was time-consuming to locate—hindering customer service and creating duplicate data entry across sales, manufacturing and accounting.

By deploying DocuWare on-premises and using Intelligent Indexing integrated with their ERP, AquaPhoenix automatically indexed sales orders and work orders, matched barcoded documents, and routed paperwork through assembly, quality control and invoicing. The system eliminated double entry, cut document-search times from 30–60 minutes to seconds, reduced annual paper storage from 160 to 20 boxes, improved QC traceability and productivity across departments, and paid for itself as new processes were added.

AquaPhoenix Scientific

Michelle Witman

Controller