Case Study: Néotoa achieves 100% tenant payment-plan signatures in two weeks and advances to paperless operations with DocuWare

An organization committed to real estate for all in Brittany, Néotoa chose DocuWare for secure archiving and electronic signature of documents, the ultimate aim being to become paperless

Néotoa, a Brittany-based social landlord managing some 22,000 rental units with 330 staff and nearly 700 new homes built per year, sought to extend its document management across employee files, tax, asset and legal workflows and to move toward “zero paper.” Its existing EDM was isolated from core systems, lacked flexibility and would have required high development costs to expand, so the organization ran a tender in 2020 to find a more interoperable, cost-effective solution.

Néotoa selected DocuWare (on‑premises) and its integrator to replace the EDM and add electronic signature, integrating via web services with ULIS ERP, Neopost and Innax. The rollout put over one million documents into the system with 340 licenses, enabled remote working, and—notably—achieved 100% tenant signatures on payment plans within about 15 days, improving processing time, productivity and cash flow.

Néotoa

Fabien Armand

Manager