Case Study: Berwick Retirement Communities achieves streamlined, paperless vendor invoice processing with DocuWare

A growing retirement homes builder and operator digitizes vendor invoice processing to streamline accounting procedures, improve internal communication and optimize organizational success

Berwick Retirement Communities is a family-owned builder and operator of retirement homes in British Columbia that employs 1,400 vendors and processes about 800 invoices a month across six homes and two head offices. Their decentralized, paper- and email-based approval process created duplication, lost invoices and delays, making it hard to track payments or answer vendor queries.

In November 2018 Berwick implemented an on-premises DocuWare solution with a customized accounting module and dedicated support, digitizing invoice processing across locations. The system improved visibility into approvals, enabled remote access and comparisons of past invoices, reduced paper clutter (about 90 boxes shredded) and now holds 7,677 digitized documents; the company reports faster, more transparent workflows and plans to extend digitization to permits, construction documents and tenant agreements.

Berwick Retirement Communities

Jenny Jessa

Accountant