Case Study: Giebeler-Feuerschutz achieves faster, paperless order processing and reliable AI invoice extraction with DocuWare

Giebeler-Feuerschutz - Customer Case Study

Giebeler‑Feuerschutz, a German specialist in fire‑extinguisher and safety technology serving municipal fire departments, faced slowing, error‑prone order fulfillment as volumes grew. Their paper‑based process relied on handwritten notes moving between purchasing, receiving, sales and accounting, making it hard to track orders and handle roughly 800–1,000 supplier invoices per month (often with 20–30 line items) and risking the need for an additional accounting FTE.

They deployed a cloud DocuWare DMS tightly integrated with their STEPS ERP and DATEV accounting, automating document import and indexing and adding DocuWare IDP in early 2025 to reliably extract complex invoice data. The outcome: fully digital order processing since November 2023, faster access to information, streamlined approval workflows, reliable line‑item extraction, avoidance of an extra hire, and about 270,000 fewer printed documents annually.

Giebeler-Feuerschutz

Eileen Spies

Head of Accounting