Case Study: Swisscom IT Services AG achieves major time savings with Docusnap

Swisscom - Customer Case Study

Swisscom IT Services AG, a leading Swiss IT service provider, faced challenges with inconsistent and poorly maintained IT documentation for its clients' networks. This lack of a centralized, understandable system made audits difficult and hindered internal knowledge sharing, prompting their search for a suitable software solution. The company chose to implement the Docusnap software to address this problem.

By using Docusnap, Swisscom created a centralized database for all network information, which is accessible to all authorized employees. The solution provided immense time savings by automating the inventory and documentation process, replacing previously tedious manual methods. This efficiency gain delivered significant cost savings and provided a competitive edge, allowing Swisscom's consultants to deliver analyses and IT concepts to their customers much faster.

Swisscom

Rüdiger Ruttkowski

ICT Architect