Case Study: Salesforce achieves 90% same-day deal closes (71% within 1 hour) with DocuSign eSignature

Salesforce.com closes 90% of deals in 1 day;71% in one hour with DocuSign eSignature Solutions

Salesforce, which manages more than 100,000 customers, needed to scale operations and increase efficiency as it grew. Many customer onboarding and quoting processes were manual, slowing deal closes and placing strain on revenue operations.

By standardizing on DocuSign eSignature integrated with Salesforce, the company automated signatures, account setup, signing authority verification and downstream processes, enabling no‑touch order launches and self‑service payments. The change cut average deal close time from two days to 90% of deals closing in under one day (71% within one hour), saved up to 322 workdays per year, reduced AE time per quote by 10 minutes, and greatly reduced manual order processing while improving visibility.

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