Case Study: Salesforce achieves 80% faster offer letters and streamlines global recruiting with DocuSign

Salesforce streamlines its global recruiting efforts with DocuSign and Workday

Salesforce, hiring across five continents to support rapid growth, struggled with slow, paper-based recruiting: offer letters and contracts depended on wet signatures, mail or fax, and manual tracking, frustrating candidates and recruiters. Senior Director Summer Ford led the shift to meet candidate expectations for fast, mobile-friendly processes and to reduce administrative risk from multi-country, multi-language hiring.

By adopting DocuSign’s Agreement Cloud for HR and its pre-built Workday integration, recruiters enter offer details in Workday, trigger DocuSign eSignature, then have signed agreements and employee data flow back into Workday. The change cut average offer completion from five days to under one, reduced average cost per offer letter by 80%, supported roughly 7,000 new-hire agreement workflows, and minimized errors while enabling scalable, compliant global recruiting.

Salesforce

Summer Ford

Senior Director of Recruiting Operati