Case Study: T-Mobile Wholesale cuts agreement processing time by 44% with DocuSign

How T-Mobile Wholesale Cut Agreement Time by 44%—Without Adding Headcount

T-Mobile Wholesale needed a faster way to manage high-value partner agreements as its wholesale business scaled, but manual processes and slow approvals were delaying deals and tying up non-contract staff. T-Mobile turned to DocuSign and its CLM platform to streamline agreement workflows across legal, sales, billing, and finance.

With DocuSign CLM, T-Mobile automated clauses and workflows, improved visibility, and enabled cross-functional teams to work in parallel. In the first three months, T-Mobile Wholesale cut agreement processing time by 44%, freed non-agreement managers from manual workflow work, and accelerated deal velocity, cash flow, and revenue recognition.

T-Mobile

Janet Sutherland

Senior Manager of Sales Enablement