Case Study: JetBlue achieves $3M+ in discounts and 90% touchless AP with DocuPhase

JetBlue Saves Millions with Dynamic Discounting

JetBlue, the sixth largest airline in North America, faced a complex accounts payable burden—more than 51,000 invoices monthly across 4,000 approvers and 10,000 suppliers—and needed automation to reduce manual work and improve supplier relations. JetBlue partnered with DocuPhase to deploy its AP automation solution and pursue a dynamic discounting program to optimize cash flow and supplier payments.

DocuPhase customized and implemented a dynamic discounting workflow and invoice capture/validation that applied scaling discounts based on days-early payment and used credit memos for rebates. The solution delivered nearly 90% touchless processing, handled 51,000+ invoices monthly, and captured over $3 million in discounts (tripling a $1M target), boosting supplier satisfaction and freeing staff for strategic work without adding headcount.

JetBlue

Joni Guerts

AP Manager