Case Study: Delight Hotels achieves 58% OTA revenue lift and 2.35× occupancy growth with DJUBO

Delight Hotels - Customer Case Study

Delight Hotels, a chain of six independent hotels in Sikkim, was grappling with a problematic CRS: booking and update errors, overbookings, poor visibility on OTAs, and a time‑consuming reservations process that required extra manpower. They turned to DJUBO’s channel management/CRS solution to resolve these operational and distribution challenges.

DJUBO implemented an integrated, automated room distribution and rate‑mapping solution that synced unsold inventory across all online channels, eliminated overbookings, and simplified the reservation workflow with strong support from the DJUBO team. As a result, Delight Hotels achieved a 58% increase in OTA revenues, a 2.35x rise in occupancy and a 5% increase in ARR, while boosting last‑minute bookings and overall operational efficiency.

Delight Hotels

Arup Sarkar

Owner