Case Study: Odlo automates 35% of chats with DigitalGenius

Odlo automates 35% of chats in 1 month with DigitalGenius

Odlo, a medium-sized business, faced a challenge in handling high volumes of customer service tickets during its peak winter season. Without an in-house CRM or support team, the company relied on an external agency, which increased costs. Odlo tasked DigitalGenius with improving service speed and efficiency through automation to reduce this external dependency.

DigitalGenius implemented a unique prompt for unresolved tickets and a quality alert system. This automation allowed Odlo to resolve 90% of tickets and automate 35% of its chat messages within a month, significantly lowering costs. The solution also improved customer experience with faster response times and 24/7 availability. Odlo is now working with DigitalGenius on an ERP integration to further decrease its reliance on external support.

Odlo