Case Study: Nasdaq achieves compliant end-to-end tax automation with Digital Workforce

Nasdaq streamlines indirect tax automation with Digital Workforce and cuts manual work across 4 key areas

Nasdaq, a leading global technology company and stock exchange operator, faced challenges in its indirect tax operations. Manual processes were time-consuming, costly, and carried significant compliance risks, especially after implementing a new ERP system that couldn't meet all tax requirements. To address this, Nasdaq partnered with Digital Workforce Services, leveraging their Outsmart multi-technology Business Process Automation platform to introduce risk and compliance-driven automation.

Digital Workforce Services implemented a comprehensive end-to-end automation solution for Nasdaq's finance department. This included automating complex processes like partial VAT exemption calculations, VAT registration number validation, and self-billing agreements. The solution, which integrated technologies like RPA and AI, resulted in improved accuracy, enhanced compliance, significant cost savings, and greater operational efficiency for Nasdaq, allowing for better risk management and a more streamlined global tax operation.

Nasdaq