Case Study: Toyota Financial Services improves adaptability and efficiency with Digital Workforce RPA

Improving adaptivity in a fast-changing industry - Case Toyota Financial Services

Toyota Financial Services Norway (TFSN) faced the challenge of high operational costs and a need to become more agile in the fast-changing automotive industry. To address this, they partnered with vendor Digital Workforce Services to implement a Robotic Process Automation (RPA) solution, aiming to cut costs and free up employee time for more strategic initiatives.

Digital Workforce Services implemented an automated loan claim process using Blue Prism RPA and Canon IRIS for intelligent document processing. The solution eliminated manual data entry, performed automatic quality controls, and sped up loan payments. The results included improved cost efficiency, the elimination of human error, and freed-up employee time, allowing TFSN to reinvest in new business areas. Digital Workforce Services provided the technology and ongoing support for this automated process.

Toyota Financial Services

Harald Auvi Kyvik

IT Manager