Case Study: Toyota Material Handling improves customer service and order processing with Digital Workforce Services RPA

Empowering agile customer service with RPA - Case Toyota Material Handling

Toyota Material Handling Norway, a leading supplier of material handling equipment, faced challenges with its complex, manual sales order process. The time-consuming task involved four different systems, was prone to costly errors, and prevented the sales team from focusing on customer-facing work. To address this, they partnered with vendor Digital Workforce Services to implement a Robotic Process Automation (RPA) solution using Blue Prism technology.

Digital Workforce Services implemented an RPA solution that automated the multi-step sales order process. The digital worker extracts data from smart forms and seamlessly transfers information between the company's various systems, significantly reducing manual entry. This automation, delivered by Digital Workforce Services, eliminated errors, freed up the equivalent of two full-time employees for other tasks, and enabled the company to process a record number of orders, providing a clear competitive advantage through improved customer service.

Toyota Material Handling

Lars Petter Bjørgen

Sales Director