Case Study: City of Espoo improves staffing efficiency with Digital Workforce Services

The city of Espoo – known as a forerunner of digital solutions

The City of Espoo's social and healthcare service sought to reduce administrative waste and human error in its temporary staffing process for homecare. These challenges took valuable time away from patient care and caused staffing issues. To address this, they partnered with Digital Workforce to implement a Robotic Process Automation (RPA) solution.

Digital Workforce implemented a digital worker, "Ropsu," using Blue Prism technology via a Robot as a Service model. This automation handled the entire temporary staffing request process, which improved efficiency and quality. The solution freed nursing staff to focus on patient care, increasing their job satisfaction, and earned the city several innovation awards for its success. Digital Workforce subsequently became the city's strategic partner for wider organizational automation.

City of Espoo