Case Study: Lillestrøm Municipality saves 260 hours with Digital Workforce’s RPA digital employee

Lillestrøm municipality used a digital employee to register covid-19 vaccination appointments

Lillestrøm Municipality faced a challenge when manually registering a high volume of COVID-19 vaccination appointments from its custom booking system into its medical record system, which lacked integration and created a significant and variable administrative burden.

Vendor Digital Workforce implemented an RPA cloud solution, developing and deploying a digital employee within a week to automate the data transfer between the systems. The solution saved the municipality approximately 260 hours of manual work over three weeks, ensuring high precision and quality in the registration process before the function was later integrated into their main business application.

Lillestrøm Municipality

Torbjørn Pedersen

Director of Digitization