Case Study: Nasdaq achieves scalable finance automation with Digital Workforce Services

Nasdaq leaps forward with RPA by building a scalable infrastructure and an inclusive engagement model

Nasdaq, an American stock exchange, sought to implement Robotic Process Automation (RPA) to improve efficiency within its finance operations. The challenges included building initial internal competence, setting up a scalable technical infrastructure, and establishing a governance framework to grow the program. They partnered with vendor Digital Workforce Services to leverage their RPA as a Service platform and training from the Digital Workforce Academy.

The solution implemented by Digital Workforce provided a managed RPA service, development support, and crucial training. This enabled Nasdaq to build a sustainable automation program, successfully automating manual processes and freeing employees for higher-value work. Results were measured in hours saved, hours avoided, hard dollar savings, and qualitative benefits like improved compliance and employee morale. The program became very popular internally, proving the effectiveness of the partnership with Digital Workforce.

Nasdaq

Dan Reynolds

Senior Director