Case Study: American Express achieves global remittance transformation and standardized payments with DH Corporation's Payment Services Hub

Transforming Global Customer Remittances with a Payment Services Hub

American Express (Amex) is a global payments and services company that processes over 450 million proprietary customer payments annually, with total value forecast to exceed US$1 trillion. Facing fragmented legacy systems, rising regulatory and industry standards (SEPA, ISO), and competitive pressure, Amex launched a multi‑year program to standardize and modernize its customer remittances and selected a payment‑services‑hub approach, partnering with DH Corporation to implement the Global PAYplus payment services hub.

DH Corporation implemented Global PAYplus using a hybrid rollout across 23 markets (planned as 50 individual market/payment‑type deployments), moving into production within 14 months and ramping to migrate all U.S. volume over the following nine months. The hub delivered measurable scale and control for the 450M+ annual payments and ~$1T value, improving end‑to‑end visibility, compliance and recovery, and reducing costs through decommissioning legacy systems and automation.

American Express

Neha Patel

Vice President of Global Payments Transformation