Case Study: Dell achieves increased agility and productivity with Devolutions' Remote Desktop Manager

How Dell Increased Productivity with remote desktop Manager’s Quick Connect Feature

Dell’s IT team in Porto Alegre, part of Dell Technologies, supports a virtualization and cloud environment of approximately 300 servers, machines and devices. They struggled to organize servers across multiple environments, lost time typing full server names to connect, and lacked a single portal for remote tools and scripted operations. After evaluating several options, Dell adopted Devolutions’ Remote Desktop Manager to address these challenges.

Devolutions’ Remote Desktop Manager centralized all remote connections into one console, enabled folder templates with pre‑defined configurations, and introduced the Quick Connect feature to rapidly access servers without typing full names. The solution also added macros for remote scripts, built‑in video recording/screenshots for troubleshooting, and integrated password management—helping Dell increase agility and productivity, eliminate external tools, and manage ~300 devices more securely from a single platform.

Dell

Rafael Felipe

Principal Software Engineer