Case Study: Thailand’s Office of the Civil Service Commission (OCSC) develops next-generation civil service leaders with Development Dimensions International (DDI)

Office of the Civil Service Commission (OCSC) - Customer Case Study

Thailand’s Office of the Civil Service Commission (OCSC) faced growing pressure to identify, develop, and retain high-potential civil servants amid talent competition, an aging workforce, and voluntary turnover. To prepare the next generation of senior officials, OCSC needed help strengthening its High Potential Performance System (HiPPS) and partnered with Development Dimensions International for talent management and leadership development support.

Development Dimensions International helped OCSC review its competency model, design a training curriculum, and build coaching and development capability for HiPPS participants and their managers. The program delivered positive feedback, trained more than 300 civil servants through certified internal trainers, and by early 2009 had enrolled over 200 high-potential individuals from 78 departments; it also improved confidence among trainers and helped keep some talented employees from leaving the civil service.

Office of the Civil Service Commission (OCSC)

Piyawat Sivaraks

Director of the Civil Service Training Institute