Case Study: Manheim reduces turnover and saves millions with Development Dimensions International

Manheim - Customer Case Study

Manheim, the world’s largest provider of automotive remarketing services, was facing severe turnover in its high-volume auction roles, with rates as high as 86 percent in some departments and more than 40 percent overall. The company needed a more consistent, effective hiring approach for roles like drivers and detailers, and it worked with Development Dimensions International to improve selection using DDI’s Targeted Selection® interviewing system.

Development Dimensions International helped Manheim build competency models, train managers, and create practical hiring tools including a prescreening guide, interview guide, rating practice tool, and realistic job preview. The new process improved hiring consistency and legal defensibility, cut overall turnover by 13 percent in the first year, saved an estimated $7.8 million, and reduced turnover from 40.53 percent to 30.24 percent by 2006, generating about $16 million in savings.

Manheim

Jackie Fitzgerald

Director of Organizational Effectiveness