Case Study: Empire Southwest achieves stronger leadership and improved client loyalty with Development Dimensions International (DDI)

Empire Southwest - Customer Case Study

Empire Southwest, one of the largest Caterpillar dealerships in North America, needed a more comprehensive way to develop leaders as the company grew to more than 1,600 employees. The business wanted to improve communication, collaboration, and supervisor relationships, while supporting a broader culture shift toward stronger client partnership. To address this, Empire Southwest launched its BE THE BEST—Leadership Development program using Development Dimensions International’s Interaction Management® leadership development system and Leadership Mirror® feedback tool.

Development Dimensions International implemented a multi-level leadership program for potential, new, and experienced leaders, combining assessments, 360-degree feedback, and workshops on coaching, communication, conflict resolution, and delegation. The results included substantial gains in five key competencies, stronger coaching and team development, a 10-point increase in Client Loyalty Score, and a rise to the top quintile in Caterpillar’s Dealer Excellence rankings, reaching as high as 5th among 53 North American dealers.

Empire Southwest

Mike Burnett

Learning and Development Manager