Case Study: Charles River scales frontline leadership and boosts effectiveness with Development Dimensions International

Charles River boosts frontline leadership effectiveness by 21% with Development Dimensions International

Charles River, a global contract research organization, faced the challenge of creating a consistent and scalable leadership development program for its frontline leaders across its global operations. To strengthen the employee and client experience, they partnered with Development Dimensions International to implement a tailored Frontline Leadership Development program aimed at aligning leadership expectations around the company's core values.

Development Dimensions International designed the "Leading the Frontline: Cultivate Your Leadership" program, which was delivered globally through a network of internal facilitators. The solution resulted in the development of over 2,700 leaders across 10 countries. The program had a measurable impact, with managers reporting a 21% increase in leadership effectiveness among participants.

Charles River