Case Study: VAIRKKO simplifies support workflows with Deskpro

VAIRKKO simplifies support for 50,000+ customers with Deskpro

VAIRKKO, a provider of workforce management and operations software, faced a challenge in finding a flexible and affordable customer support platform that could integrate tightly with its specific internal workflows. After trialing multiple platforms like Kayako and Zendesk, which lacked necessary customization and created noise for their small team, they turned to Deskpro for a solution.

Deskpro provided VAIRKKO with a highly customizable helpdesk solution that streamlined their support processes. The implementation resulted in a frictionless support experience for their 50,000+ customers, featuring single sign-on and embedded knowledge base access. Deskpro's powerful API also allowed for deep integration, enabling the support and development teams to collaborate effectively, manage their knowledge base, and even use the system for bug tracking, eliminating the need for additional software.

VAIRKKO