Case Study: Laboratory Testing Inc boosts HR productivity with Deskpro

Laboratory Testing Inc saves hours on HR workflows with Deskpro

Laboratory Testing Inc., one of the largest full-service laboratories in the USA, faced a challenge in finding affordable and efficient software to handle the high volume of complex daily workflows for its overwhelmed HR department. They needed a scalable and customizable internal help desk solution to manage frequent employee requests.

Deskpro provided Laboratory Testing with its help desk software, which featured a simple interface and powerful automation tools like macros and triggers. The implementation was easy and the team noticed benefits immediately, saving hours by streamlining workflows. The positive response led them to expand the use of Deskpro to other departments, such as IT, thanks to its all-in-one pricing and lack of unexpected costs.

Laboratory Testing Inc