Case Study: FROSCH Travel boosts customer care efficiency with Deskpro

FROSCH Travel automates 734 ticket triggers with Deskpro

FROSCH Travel, a leading corporate and luxury travel management company, faced a challenge in managing its global remote customer care team. Their previous solution using Outlook shared inboxes lacked visibility, reporting, and automation, making it difficult to meet SLAs and manage over 600 client-specific email addresses. This led them to seek a new help desk software solution from vendor Deskpro.

By implementing the self-hosted version of Deskpro, FROSCH automated its complex ticket routing with hundreds of custom triggers and departments. The solution provided critical visibility through built-in reporting and integrated SLA notifications. As a result, Deskpro streamlined customer support, saved countless hours by automating manual tasks, increased agent accountability, and improved the overall customer experience.

FROSCH Travel