Case Study: Cairn Group improves employee engagement and performance tracking with Deskpro

Cairn Group cuts help desk training from 3 days to less with Deskpro

Cairn Group, a travel and hospitality company, faced challenges with its previous help desk software, Spiceworks. The outdated system with a difficult interface and constant advertisements required extensive staff training and was unable to support the company's forward direction. Seeking a platform to help provide exceptional customer service, Cairn Group turned to vendor Deskpro for its help desk solution.

Deskpro provided an easy-to-use help desk software with an intuitive interface and a built-in knowledge base. The solution drastically reduced training time and costs for Cairn Group. The team now benefits from customizable, real-time reports and dashboards that monitor company-wide performance, leading to improved employee engagement and operational efficiency. Deskpro's mobile apps have also added crucial flexibility to their operations.

Cairn Group