Case Study: Aquila Learning improves support collaboration and visibility with Deskpro

Aquila Learning centralizes support and speeds issue resolution with Deskpro

Aquila Learning, a provider of Learning Management software, faced operational challenges with their previous support platform, Asana, which lacked integration capabilities. This disconnect between support and engineering teams led to poor visibility and inefficient manual processes for tracking bug fixes. They required a more robust solution and chose Deskpro, a helpdesk software platform, to address these issues.

Deskpro implemented a solution featuring a deep integration with Shortcut to automatically sync engineering updates with support tickets, eliminating manual checks. They also launched a centralized Help Center portal for customers and incorporated AI-powered tools to improve communication. The results included a seamless connection between departments, a more transparent customer experience, and faster response times. The implementation significantly improved day-to-day operations and provided organization-wide visibility through structured reporting.

Aquila Learning