Case Study: Advertising Specialty Institute achieves efficient multi-brand support with Deskpro

Advertising Specialty Institute scales multi-brand support with Deskpro and a 20+ agent team

Advertising Specialty Institute (ASI), the world's largest promotional product membership organization, needed a unified help desk solution to intelligently manage support requests across its multiple brands and departments. Their previous email management system lacked true ticketing capabilities, making it difficult to provide efficient and excellent customer support for their diverse range of clients. They chose Deskpro as their vendor to address this challenge.

Deskpro provided ASI with a solution that successfully handled their multi-brand operational workflows, including segmented live chat and intelligent ticket routing. The results included significant improvements in agent efficiency and accountability, allowing the team to maintain effective support with fewer agents. ASI also values Deskpro's SLA function for tracking metrics and its consistent feature updates, which have helped create a scalable and joined-up support system across the entire organization.

Advertising Specialty Institute (asi)