Case Study: AbilityNet improves volunteer support and accessibility with Deskpro

AbilityNet onboarded 450+ volunteers with Deskpro

AbilityNet, a UK charity supporting disabled and older people with technology, faced challenges with their previous help desk platform, Freshdesk. The cost was becoming prohibitive for the non-profit, and they lacked a collaborative partnership with their vendor. They needed an affordable and flexible solution that could effectively onboard and manage their large network of over 450 volunteers.

Deskpro provided a highly configurable help desk solution and a true partnership, exemplified by a dedicated onboarding process. The successful rollout resulted in 390 volunteers logging in on the first day with no loss of volunteers. Deskpro’s flexible licensing model streamlined volunteer management, and the platform has processed over 2,500 tickets. It also enables the charity to monitor client feedback, with 95% of clients rating their service as excellent or good.

AbilityNet