Case Study: Wawa improves delivery efficiency with Descartes

Wawa Improves Delivery Operations with Intelligent AVL Service

Wawa, a convenience store chain with a large direct distribution network across five U.S. states, needed better visibility into its hourly drivers and delivery operations. Using Descartes Routing, Mobile and Telematics, including Descartes Automated Vehicle Locator (AVL) service, Wawa aimed to keep deliveries within strict time windows, confirm that planned routes were being followed, and reduce delays, added miles, and overtime costs.

Descartes helped Wawa integrate AVL with its existing route planning and execution tools to provide real-time driver tracking, planned-versus-actual location monitoring, and faster response to delivery exceptions. As a result, Wawa improved security, cut overtime and customer service calls, increased capacity utilization to 90%, and even reallocated eight trucks to wholesale deliveries, creating significant cost savings and a scalable platform for growth.

Wawa

Don Kane

Distribution Manager