Case Study: US Supply Company Reduces Delivery Costs and Boosts On-Time Service with Descartes Route Planner On-demand

US Supply Company - Customer Case Study

US Supply Company, a long-standing wholesale distributor with 12 branches, was struggling with highly inefficient, decentralized delivery operations as its product range and business grew. The company needed a way to centralize routing, reduce delivery costs, and improve service reliability, and turned to Descartes Route Planner™ On-demand from Descartes to address the challenge.

Using Descartes Route Planner On-demand, US Supply centralized its delivery operations, right-sized its fleet and driver pool, and improved visibility into on-time performance. The results were strong: US Supply reduced costs by over $425,000, cut drivers from 19 to 9, eliminated excess equipment expense, and achieved about 99.5% on-time, complete deliveries at the specified hour, strengthening customer confidence and service levels.

US Supply Company

Kevin Hollinger

Director of Operations