Case Study: Stewart Foodservice boosts customer service and delivery visibility with Descartes

Stewart Foodservice Boosts Customer Service with Supply Chain

Stewart Foodservice, a foodservice distribution company serving more than 450 customers, needed better visibility into its delivery operations. Before working with Descartes, dispatchers had little insight into truck status, delivery delays, or changing estimated times of arrival, making it difficult to keep customers informed and maintain high service levels.

Descartes implemented its Visibility Solution, giving Stewart Foodservice real-time tracking of drivers, route status, mileage, and exceptions through web-enabled cell phones with no disruption to existing operations. The results included more accurate ETAs, access to historical delivery logs, and stronger control over fleet performance, delivering a 4.5x ROI in five months, more than a 10% increase in driver productivity, an 8% increase in fleet capacity, and service times within 3% of planned levels.

Stewart Foodservice

Dennis Hrytzak

Director of Finance