Case Study: Stephenson’s Rental Services achieves 15% better on-time delivery with Descartes

Stephenson’s Rental Services Setting the Standard for On-Time Delivery with Descartes

Stephenson’s Rental Services, a Toronto-based equipment rental company with more than 200 employees and 21 locations, was struggling with manual dispatch planning and limited visibility into deliveries. Using spreadsheets and a homegrown system, the team could not track vehicles in real time, predict ETAs accurately, or route new orders efficiently throughout the day, which led to low productivity, outsourced deliveries, and difficulty meeting tight delivery windows.

To solve this, Stephenson’s implemented the Descartes Visibility and Routing Solution from Descartes, a web-based on-demand logistics platform with real-time fleet tracking and dynamic routing. The company was up and running within a week and quickly saw a 15% improvement in on-time delivery, a 15% boost in productivity, and a 20% reduction in outsourced delivery costs, while also gaining the ability to scale its operations and manage new hubs and vehicles more effectively.

Stephenson’s Rental Services

Tom Newell

Vice President of Operations