Case Study: Sears Holding Corporation achieves home delivery excellence with Descartes

Sears Holdings Corp. Driving Home Delivery Excellence with Descartes

Sears Holding Corporation, a leading U.S. retailer with a large home delivery network, was struggling with an outdated in-house routing system that limited flexibility, visibility, and the ability to make accurate delivery time commitments. To improve last-mile performance and customer satisfaction, Sears turned to Descartes for a modern route planning and execution solution.

Descartes implemented a centralized, cloud-based home delivery platform for Sears that included route optimization, dispatch and tracking, delivery appointment scheduling, mobile communications, and automated notifications. Rolled out across 106 delivery hubs in just six months, the solution gave Sears real-time routing updates, better fleet visibility, improved capacity utilization, and more accurate delivery promises, helping drive greater productivity and a better member experience.

Sears Holding Corporation

Kris Eyunni

VP Supply Chain, Home Delivery Distribution